We process orders between Monday and Friday. Orders will be processed within 3 business days of ordering and shipped the next day after the processing day.
Countries We can Ship to:
United States, United Kingdom, Canada, Australia, Austria, Canada, Norway, France, Germany, Israel, Saudi Arabia, Russia, Ukraine, Korea, Malaysia, Singapore, Belgium, Switzerland, Denmark, Italy, Luxembourg, Netherlands, Poland, Sweden, Spain, Japan, Finland, Ireland, Portugal
Shipping method in US
Standard shipping in the United States is done via major ground carriers, including DHL, FedEx, United States Postal Service (USPS).
The approximate shipping time accords to each country:
United States: 15-20 working days
United Kingdom, Canada, France, Germany, Spain: You can expect your package to arrive in 20-25 working days.
Others: 15-25 working days.
While most of our items have a relatively short shipping timeframe, there are those that need just a little more time to get to you. Below are some of the items that take longer to ship/deliver than average.
1) Out of Stock Items
While we make every effort to keep all listed merchandise in stock, occasionally we are sold out of a certain item. If we are out of stock on an item you have ordered, we will send you an email update as quickly as possible. It will then be your choice to proceed and keep the order in place or cancel it. Items are not charged to your credit card until they are shipped.
2) Custom Light Fixture
Custom light fixture can take up to 12 business days to ship. Once shipped, you will receive the tracking information.
3) Oversized Items
Oversized items (furniture sets, some of Lighting items) can take up to 25 business days to ship. Generally, you should receive your shipment within 4 weeks of your order date. The freight carrier will contact you to arrange the delivery once it is in your local area.
Taxes & Duties
Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.
Payment of these charges and taxes is the responsibility of the recipient and will not be covered by us here at forever SHOP. For further details of charges, please contact your local customs office.
You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.
A shipping confirmation is emailed to you through our service RETURN POLICY & INSTRUCTIONS
At forever Shop, we are committed to our customer satisfaction. We’re here to help get it right! We offer Store Paypal for returns. Please reach out to us with any questions regarding models.
Please carefully review our Return or Exchange Policy and Instructions below before sending your item back.
Feel free to email email@example.com with any questions.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. The product must be in its original state and packaging with the original tags attached.
Several types of goods are exempt from being returned:
• Products that have been assembled or installed;
• Products or packages damaged without any proof from local logistics;
• Products without original packaging or not in their original condition.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
• Products that has been opened;
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error;
• Any item in proper shipping time;
• Any malicious or wrong orders owing to clients’ action or faults;
• Any item customized as requested;
• Any item that is returned more than 30 days after delivery;
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and you will get our refund manually via Paypal within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an e